Privacy Policy

Personal Data Protection Policy

At Recovery Systems, we are committed to protecting your privacy in accordance with the Personal Data Protection Act 2012 (“PDPA”). This Policy explains:

(a) The type of personal data we collect and how we collect it

(b) How we use your personal data

(c) The parties that we disclose the personal data to

(d) The choices we offer, including how to access and update your personal data.

By submitting your personal data, you consent to the use of that personal data as set out in this Policy. Any amendments of our policy will be reflected on this page. Continued use of the service will signify that you agree to any such changes. Should you wish to request a copy of the policy for your reference, you can reach out to us by email or by writing to us.

Personal Data We May Collect From You 

Depending on the nature of your interaction with us, some forms of personal data which we may collect from you include:

(a) your name

(b) identification information such as your NRIC number

(c) contact information such as your address, email address or telephone number

(d) nationality

(e) gender

(f) date of birth

(g) photographs and other audio-visual information

(h) financial information such as credit card numbers, debit card numbers or bank account information.

For general web browsing although no personal data is revealed to us, certain technical and statistical information is available to us via our internet service provider such as cookies, your IP address, the time, date and duration of your visit. If you provide us with any personal data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such personal data to us, you represent to us that you have obtained the consent of the third party to provide us with their personal data for the purposes as listed below.

How We Collect Your Data 

We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We will seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

How We Use Your Data

We may collect and use your personal data for any or all of the following purposes:

(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;

(b) verifying your identity;

(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;

(d) managing your relationship with us;

(e) processing payment or credit transactions;

(f) sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;

(g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

(h) any other purposes for which you have provided the information;

(i) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and

(j) any other incidental business purposes related to or in connection with the above.

With Whom Do We Share Your Data

We may disclose your personal data:

(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or

(b) to third party service providers, agents and other organisations we have engaged to perform any of the agreed functions.

The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).

Protection of Personal Data

To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.

The safety of your personal data is one of our priorities and as such we are constantly reviewing our security measures and keeping on top of data protection methods to ensure your personal data is safeguarded.

Retention of Personal Data

We will retain your personal data in compliance with this Policy and/or the terms and conditions of your agreement(s) with Recovery Systems for the duration of your relationship with us, for such period as may be necessary to protect the interests of Recovery Systems as may be deemed necessary, where otherwise required by the law and/or where required by Recovery Systems’ relevant policies.

We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.